BRAAQ GAME STUDIO

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Support Center

Find answers, report a problem, or get in touch. Let’s get you back to your next little challenge.

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A clear description helps us understand what happened. Tell us which game you’re playing and how we can help.

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We’ll respond as soon as possible. No automated ticket system or live chat is used here.

Fruity Crates: Sort Puzzle

Game-specific help, privacy and bug reporting.

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Frequently asked questions

8 helpful answers

How do I report a bug?

Tell us the game name, app version, device model, Android version and the steps that led to the issue. Add a screenshot or video in your email app if it helps, and remove personal information first. Prepare a bug report.

Where can I download the games?

The games are currently presented as in development. We will add official Google Play buttons to each game page when verified public listings are available.

Can I recover progress after reinstalling?

The reviewed projects save progression on the device. Clearing app storage may remove it. A reliable cross-device or cloud restore service has not been verified, so please contact us before resetting your game. Android backup behavior may vary by device and build.

Do the games need an internet connection?

Ads and other enabled online services need a connection. Offline gameplay support should be checked for the specific app version; we do not promise that every feature works offline.

How do rewarded ads work?

Where offered and available, you can choose to watch a rewarded ad for an in-game benefit. Availability depends on the ad service and your connection. If a reward is missing, send the game, approximate time and app version—never passwords or payment credentials.

Where is the privacy policy for my game?

The Privacy Center links to a separate policy for each game and explains the difference between local game data and third-party services.

How can I request access or deletion?

See Data Requests & Choices for local-data instructions and an email request workflow. We do not ask you to delete an account when no account service has been verified.

Can I restore a purchase?

Purchase and restoration availability depend on the game and release. Do not assume a feature marked Coming Soon is purchasable. For an actual transaction, contact us with the app name and order reference, not card details.